This really has nothing to do with the voice mail, it's just programming in the STS itself with regard to forwarding treatment for that station.

It sounds like you had one of two things going on: Either you had all of the other stations in a hunt group and the key station's busy forward destination was set to that hunt group number. That station's no-answer forward destination was just voice mail, ext. 440.

Another option would be to create a virtual extension, with call coverage buttons (with ringing) on all other phones for that virtual extension and no ring delay timer. Then, you would point the key station's busy forward destination to that virtual extension number. Again, the station's no-answer forward destination would be voice mail, ext. 440.


Ed Vaughn, MBSWWYPBX