I have a client that has a DSX 40 and caller ID is only working on line1. Lines 2,3,4. Display reads "No Caller ID Info"

Programming is correct ( just for the heck of it, we copied line 1 programming to 2,3,4)

Caller Id is present on all four lines from the provider.

I don't think it is a bad card, I never saw caller ID just stop and everything else is good.

Any thoughts on this or has anyone ever seen this?

Thanks
Walter