Hi all,

I am trying to forward all call on an extension to an off premise number. Dialing that extension internally works as expected. It forwards the call, and if the mobile user doesn't pick up, it will go to the mobile voicemail.

With outside callers, the mobile phone would ring twice and go back to the voicemail of the desk phone. Any ideas why it is doing this?

I have played around with the timers on 24-02 with no luck. Also checked 20-29 for a different timer class, but it's not that either. Appreciate all you help.