Alright guys I'm stuck on this problem. The customer has a 7400 OfficeServ system. We recently moved them off of DCS 24 button phones over to SMT-i6011 phones. They about 40 of them in use. Some of them are part of a "call center" that take calls all day. It isn't actually set up as a UCD group, just a DID rings a group that they answer from. They are reporting since the move to the new phones they experience "disappearing" calls 1/5 calls. They say if they look at the display on the phone it looks as if the call is still there, the timer is still running, but they can no longer here the caller. The caller, when they call back, say they could no longer here the customer anymore, and not only that, but they could now hear another conversation. So it seems as if calls are being swapped around or something. Do I need to adjust some timer somewhere or something to keep these calls in the right place? Idk what else to try here.
System is on 4.92
All phones are on 1.40
They are all on one dedicated network, not shared with the computers.
What am I missing!?
Thanks
