First time I have seen this customer - they have a MICS with a Call Pilot.
They only have 1 phone that the lines appear and ring on.
They have 3 other phones that the lines Ring Only on.
All other phones have NO lines assigned to them.

ALL phones have FNA to VM at 6 rings.
DRT is set at 6 rings.
Transfer callback is set at 6 rings.

AA is set at 3 rings to answer lines.

Right now - all works OK.
But they wanted to change the AA to answer at 5 rings so they have more time to answer calls.

OK - just change the rings to 5 and all the extensions are still at 6.
Now the problem.

When it is changed to answer at 5 rings, the Gen Del Mail Box answers at 3 rings.
The GD is assigned to x322 and this ext has all the lines Appear & Ring on the phone.
It still has FNA at 6 rings.
If I change the AA back to answer on 3 rings then all is good.

I went through EVERY extension to see if by chance some un-used ext had been set for FNA to 3.
I checked every ext all the way up into the 700's - not a one.

Since I don't know this customer - trying to think of everything, I checked out the software.
MICS is at 7.0 version on the Card. The software code says DE
The Call pilot came up as CP 1.5.32.01

Does anyone have any ideas for this problem?
Is there any Compatibility with MICS 7.0 with a CP-100 at 1.5.32.01 ?
Is there problems with that old of CP software?

Any help you can offer is greatly appreciated.

Thank you.

Jim




If CON is the opposite of PRO
Then what is the opposite of Progress?