I am trying to allow a different message on hold for a group of phones on an NS700. When I go to the Tenant feature (6.6) and try to change the music on hold source, -Tenant 2 to BGM 1 - I receive an Error code 000404: Invalid extension number was entered. (Extension block error). I have converted the file to Version 5 and Still get the error code.
There are 32 tenant entries on my screen using this file but I only get 8 tenant entries when I open a new file or access a different NS700 system. I don't have any problems changing the setting on a new offline file or with the other NS 700.
I just want to change the MOH source and nothing else. Tech support 2nd level would could not figure it out and recommended current firmware before proceeding. Even when I convert the file to the newest version I can not correct this in offline mode using the newest tool.???