Strange thing with the customer's UC Suite ver 5.1, running on the server blade in SV9100. I was called to change the name for a new employee replacing an employee who left the company. Also, swapping extension numbers and UC logins with the new user and another user, per the customer. All IP phones.

The presence for the user that has left the company says 'not available'. And the swapped extension numbers are correct on the phones, but still showing the old extension numbers and names in UC. How do I change these? I thought UC got it's data from the 9100 program.

I've tried removing the extension from the blf in UC, then adding it back, but it didn't help. Here's a strange thing I found: In 20-57 there are no entries. When I looked back at some old backups from a couple months ago, there is data in 20-57 for the UC users. Not sure why that data is missing, but it is. But even with nothing in 20-57 the other UC users seem to be working ok.

Thanks again for the help.
Jim