Just took over a S8720 with G650 media gateway at a Govt Call Center facility. Current release is 4.0 They have 10 dispatcher positions with 4420 phones with an eu24 assigned. We have a nationwide toll free emergency number that rings here to the Call Center. (Local number is 0044) we have an X extension 0044 bridged appearance appearing on all dispatch positions 10 times on the EU24's. First 9 positions on all phones get dialtone when you access the button.,10th position
ALWAYS gets a busy signal. We have removed and reprogrammed the bridged appearance, unplugged and plugged back in all phones, thinking maybe it was just hung., no avail. We CAN NOT reset the system., as this is a CRITICAL Govt facility and they cannot be out of service.
If anyone has ANY ideas, I would greatly appreciate any help. Thanks in advance!!