Hi all, I'm on a remote site (can't get in any experts) and don't know much about these things but here goes.

We have an OfficeServ 7200 and it has been bought up that when someone calls in and doesn't specify an extension it goes to the Admin's phone. If they don't pick up it moves down the line ringing another phone and then another etc. The issue is that the boss wants that order changed, and some phones aren't getting the calls at all, they're not in the "loop" as far as we can tell.

Is there a way to do this? I've had a look a the tome of a manual but I can't even think what to call the issue I'm having as I'm only an electrician and haven't had heaps to do with these sorts of services. Any help you could give would be appreciated. Thanks.

-Matt