Customer has had a SL1100 for a few years. One phone is not in any IRG's. They have added a new trunk that is to appear and ring only to that one phone.

If the phone is in use or busy on any other call, internal or external, they want a caller to the new trunk to go to a separate voice mailbox that only appears on that one phone.

The new trunk appears on a key so the user can select that line for outgoing calls for that business. I've set the trunk to DIL to the phone.

To send callers to that trunk to it's own voicemail, I could call forward the phone to a VE on no answer, with the VE's mailbox appearing on an in-skin voicemail key on the phone. But how to specify which mailbox for only that trunk? And what about CFBsy? If the call is forwarded, I want it to go to the VE's mailbox, not the user's regular mailbox.

Thank you.
Jim

(edited to clarify)

Last edited by Yoda; 12/28/18 01:01 PM.