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Joined: Feb 2019
Posts: 14
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OP
Member
Joined: Feb 2019
Posts: 14 |
We just picked up a new customer with a Vertical Summit 500 system (We sell/service NEC not Vertical - but company that installed system went out of business so customer turned to us). I am able to get into the Vertical Summit Web Admin and poke around. I have the Summit & Summit 800 A&P manual but am having difficulty sorting out specifics on setting up a new Auto-Attendant. Is there a good help document any where that explains all the programming steps required to setup AA?
Customer is looking for what should be a simple solution: 24/7 AA (answers immediately) AA answers and should have following options (I found PGM 228 CCR Table and have setup destinations there): Press 1 for x101 Press 2 for x103 Press 3 for x104 Press 4 for x102
**System should then ring chosen ext. 4-6 times and then terminate in station's voicemail if unanswered.
Seems simple enough but since I am not well versed in Vertical programming, it is proving rather difficult to me. Google searches and searches here have turned up limited help thus far and incomplete information at best.
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