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Joined: Mar 2009
Posts: 393
Member
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OP
Member
Joined: Mar 2009
Posts: 393 |
I have a TDE100 and a TVA50.
I have a standard CO greeting that progresses to CS 1 days, CS2 nights. CS3 lunch
Something must have happened a couple weeks ago as I can't get CS1 to answer days anymore. I looked at the realtime port trace and in day mode it shows calls being directed to CS1 but it plays the CS2 recording instead. I used the manual time change to go between day and night but but it only plays CS2 recording. I checked the CS1 recording an it is intact but doesn't play.
On the TDE I have them all in trunk group 1 & VM grp1 and on the TVA PORT/SVC 1-6 are all the same. Day service call handling show CS1 Night service CS2.
I do not believe the customer has the expertise to even access the Manager software.
Any idea what happened?
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