We have a customer using a TDE600. In one department, there are six phones, with five of them having DSS consoles. On all of them, a button is being used as a message waiting button for mailbox 501. One of the phones has a message waiting button for this same mailbox, but it's not on a DSS console.

When this button is pressed from any of the phones, they receive '315: PT' on their display and it rings IP extension 315 at a remote location. I went in and re-programmed these buttons to be message waiting buttons for mailbox 501 remotely by blanking them out and then re-programming them. No change.

We went there yesterday and made the same programming changes on-site. No change either. We gave up and advised the customer to reboot the system after hours, which they did. We still have the same problem. Note, these message waiting buttons have been working fine for years.

I also went into mailbox 501 in their TVA-200 to see if anything strange exists there, but nothing appears to be out of the ordinary. Any suggestions?


Ed Vaughn, MBSWWYPBX