I have a mailbox that was working fine, but now when you call it you get "This extension did not answer, to select another extension dial it now, or press 1 to leave a message", pressing 1 gets me to the voicemail greeting the user recorded. It used to go right to his VM greeting, but just stopped working all of a sudden.

Is there a code they can dial to disable that that prompt they get before their VM greeting plays??