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Joined: May 2019
Posts: 38 Likes: 1
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OP
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Joined: May 2019
Posts: 38 Likes: 1 |
I have a customer asking if there is a way to record all their calls and then have the software sort based on Agent login versus Phone extensions.
Any recorder I've installed used SMDR to match the call records to an audio file and there is no way to see Agent information.
This would be on a SV9100 system.
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