I have a similar problem as MNDave. In my case it is a call coming from the auto attendant. I setup the Off-Net forwarding just like it says in the user guide. Program a speed dial bin 9019 then forward the phone to *9019. If a call is answered by another station and is transferred to the x-101..the call forwards Off Net. But If I dial the extension 101 in the auto attendant and it transfers I get a few seconds of silence then the auto attendant greeting restarts.

any ideas about what programming is missing?