Hello everyone. Hope all is well in this crazy times. I have two workstation phone that would randomly stopped working after its been working for awhile. One solution when it happens is to unplug the phone and re-plug it in. That would usually solve the issue. I'm trying to determine what is causing this to happen.

On one of the phone it is displaying the following:

LDP-9224D V1.0 VCI
SCOUT-DX V1.1 OK SYNC

When this happens, I go onto the web portal and check the "Station Type" in PGM 110. When it is working it would show "IPKTU" however when it is acting up I get the following, SLT (DTMF).

We have about 35 phones and only two been acting up. We are using 9224 headset. I have tried swamping out the headset with a good working one and still have the same issue so it must be something in programming or could it be a bad line connection somehow?

At any rate, any input on this issue? Appreciate any help. Thank you