I have a situation with an existing TDE100 using a TVS50 voice mail. They have two POTS lines in a separate trunk group for a remote office (using IP phones) that they would like to have answered with a separate greeting and CS menu. I have set up trunk group 2 in the TVS to play CS3 in day and CS4 at night, but when called, there is never an answer on either of these POTS lines. The only way they answer is when I put the trunks to group and tenant 1, where the main office greeting answers with CS1. What am I missing?


Ed Vaughn, MBSWWYPBX