I thought I was done with this project, but nothing is simple.
You might remember a post a couple months ago about adding a KIM and programming the buttons. I couldn't copy, so I just programmed each button as external autodial with 9 and the number. I did this remotely, called the customer the next morning and thought we were done.

Today they tell me the KIM isn't working, and likely hasn't ever worked. I logged in and everything looks ok. They tell me that when they press a button, it says 'please select a line'.

I'll stop by in person tomorrow, but not sure what to look for. We're using SWCA for this, if it matters.
Thank you.
Jim