We have all IP phones. Trunks and DID numbers are delivered via PRI.
The phones display caller ID name and number on the phone display just fine.
The Eventide call recording equipment is recording the audio by using a span port on the switch, getting data from the other switches with phones.
But the CID data is not being logged. The Eventide tech did a Wireshark capture today and does not see any CID info.

The CID data being displayed on the phones should be picked up by the recorder. But it’s not. I’ve put a phone on the same switch as the recorder and also set 35-01-01 to LAN, and 35-02-13 to be checked and still no luck.

Thank you.