I have a new SL2100 systems. I have extensions 101-105. 101, 104, and 105 are on same department groups. And 102 and 103 are in their own department group. He use VRS. We have a custom message that is played with incoming calls. 1 for sales and 2 for parts. The 1 digit codes work and the departments ring. My issue is having the system go to voicemail after time out.

Auto night mode works. Message is played and single digit to voicemail works as it is going to one extension.

During the day, when someone presses a digit for their department the department rings then AA message plays then once the caller waits, it finally goes to voicemail.

How do I turn off the 2nd robot message and have the call go to a voicemail? I would like all calls that timeout go to 103 with having to gear a robot message.

If I could change that second message, I can make that work too. Any help would be appreciated.