I just took on a new customer that has an item on the their phone bill for "OL STOP" at $100 a month including cable mileage totaling $99/month. They have not used it for twenty years and I suspect that the LEC has not even been capable of providing the service for many years. Has anyone ever heard of getting a refund from the carrier for such a charge? It may add up to $20,000 +


Brian Dunne
ETC Telecom
www.etctele.com