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Joined: Apr 2007
Posts: 24
Member
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OP
Member
Joined: Apr 2007
Posts: 24 |
I have a unique group that is on the phone a lot for outbound calls. I am trying to distribute inbound calls to them through ACD.
No search type option seems to work well for them. It is crucial that they receive equal opportunity inbound calls, even if they are on the phone.
In my old S2000 I could add a phantom line to their handset and put that line in the ACD group (so it will ring even when their main line is busy). I do not see a way to do that here.
Would it work to do distributed call handling with a restart on the ACD idle timer? Either that or longest-idle with the restart? Can I force them to log in each day, because it appears that they just leave it logged in all the time, which I think is the issue with the screwed up handing out of calls.
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