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Joined: Jul 2009
Posts: 204
Member
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OP
Member
Joined: Jul 2009
Posts: 204 |
We just ported 9 offices and about 800 numbers between all offices.
I've found only 2 problems. We have a "backdoor" number at each site that allows agents to get voicemail external. Each backdoor number is setup in call routing and points to off node application with the specific greeting for that office.
After porting 2 offices no longer work. It seems as if the number is bypassing the call routing table and just ringing the front desk.
Programming hasn't changed and everything looks to be correct. These numbers worked previously. Is there possibly a glitch after porting that may be occuring? I'm going to delete the entries and recreate and see what happens but I don't expect that to change anything.
Also, We have a 2nd call routing table for night mode. The number in question does ring the correct off node applicaiton in night mode using call routing table 2.
Even after removing and recreating the entry in call routing table 1 it does not work. It still rings the front desk
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