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Joined: Oct 2004
Posts: 3
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OP
Member
Joined: Oct 2004
Posts: 3 |
Hi, can anyone help me with hunt groups and coverage paths please? We have two separate teams that basically do the same job. I want be able to separate their phones into the two groups so that if someone calls one line in one groups it will divert to others in the group until it finds one thats free. I also want to be able to link the two groups together so if it routes around group one and isnt picked up it goes over to group two and routes around there before going back to group one.
I have looked at creating hunt groups and using call coverage, and can get this to work in one hunt group but not to route from one hunt group to another and then back to the original hunt group....Do we need Vectors, ACD etc for this or is it possible without them??
Please help!!!
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