atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems CDR records with no endpoint?

I was hoping someone could help me figure this out. So.. we are using an IP Office 500 V4.2 with Office Manager 6.2

We are using Veramarks ecas to monitor cdr activity. I have 3 toll free numbers I would like to track the incoming volume on. All three numbers were redirected to our main line so I had them re-pointed to 3 extensions that were not in use. I have it set up in VM Pro to forward to reception line, but there are no records being produced since all 3 lines have no endpoints connected to them. All the routing is fine, I just need to get records on these three extensions. Any suggestions?


Thanks