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Joined: May 2007
Posts: 426
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OP
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Joined: May 2007
Posts: 426 |
Have a customer that has ACS R6 auto select is set for line one first. When they go to call out sometimes line one is dead then they press line two and then press line one again it will work. Have changed out the ACS and they are still having the problem. Anyone ever have this problem or know what might be wrong? Now this doesn't happen every time they use the phone. Maybe 5 times a day.
Thanks
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
Have you switched line 1 with 2 or 3 to see if problem follows the line ?
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Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
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Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
Test to see if Line 1 is disconnecting after a call is done.
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Joined: Dec 2005
Posts: 9,132 Likes: 4
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,132 Likes: 4 |
Is the LEC providing traditional POTs line service via regular copper cables or is the service being delivered some other way?
I Love FEATURE 00
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Joined: Dec 2004
Posts: 1,106
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Joined: Dec 2004
Posts: 1,106 |
Yea, that's it, check at the NID!
Intermittent short if its POTS.
If it's a pot line, is there static when it's working?
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