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Joined: Mar 2008
Posts: 250
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OP
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Joined: Mar 2008
Posts: 250 |
I've got a customer with a new ip office, rel 7.0, That is trying to redirect a voice mail if the caller does not want to a leave a message, but wants someone else. I have the user profile set up to accept a DTMF (0) or is that only good while the caller is in the auto attn? Whatever, I need to have the ability to transfer out of a VM back to the receptionist.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Which VM?
Embedded or Pro?
Just a FYI, there is no "*8" on Embedded.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
Look on the voicemail tab for the user. You can set the destination for 2, 3, and 0. If you're using Embedded, the caller will dial *2, *3, or *0.
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Joined: Mar 2008
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OP
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Joined: Mar 2008
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So they need to hit *0 to get back to the receptionist. Easy enough. What can you set to shorten the time between when the caller finishes dialing and when the call is placed? right now it seems like it takes 4 or 5 seconds.
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Joined: Mar 2008
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OP
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Joined: Mar 2008
Posts: 250 |
So they need to hit *0 to get back to the receptionist. Easy enough. What can you set to shorten the time between when the caller finishes dialing and when the call is placed? right now it seems like it takes 4 or 5 seconds.
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Joined: Mar 2008
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OP
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And they are just copper lines, no T1.
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