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Joined: Jan 2004
Posts: 6,648
skip555 Offline OP
RIP Moderator-Nisuko-Tie, General
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Joined: Jan 2004
Posts: 6,648
Customer has SX 200 lightware 15 software, Key voice corporate office DOS based VM
IM trying to set up ONS integration, have all the voice mail ports in a hunt group with ONS VM port's in a COS with ONS ,all the COS options that the manual specifies are correct

its a two cab system the digital controll cards and the console are on cab one, the second cabinet is all analog trunk and staion cards .

can I use ONS with analog station cards ?

I'm is trying to set up abbreviated dial.

I have 777 (Vm hunt group)
*9 (pause)
Now it asks for digits that the VM is looking for, I cant find them in the VM manual) any ideas what to use?
*6
*9

When I do get the abbreviated dial digits together how do I reference them, so the calls are returned to vm and go to proper mailbox?

Do I have to call forward each extension, or is there some sort of global command I can use to call forward all ?

I tried to forward on extension and it wouldn't let me call forward to abreviated dail , I tried 63,4 (for busy /no answer) 71 (abbreviated dial access code) then 6 (index number)

acording to the manual abreviated dial is a valid destantion

I couldn't get past 7, 634 ,7 then fast busy.

I can use 634 and a valid extension number and the call forward works


Skip
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Joined: Jul 2003
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Joined: Jul 2003
Posts: 1,132
The message forward speed dial should be 777*9***6*9, the message retreive speed dial should be 777*9#*6*9. Make sure the keyvoice trans.txt file has the following lines:
*X=X*,*
#X=#,X

verify the cos of the station for speed dial access, check that option 21 and 22 are enabled in form 4.

Joined: Jan 2004
Posts: 6,648
skip555 Offline OP
RIP Moderator-Nisuko-Tie, General
*****
OP Offline
RIP Moderator-Nisuko-Tie, General
*****
Joined: Jan 2004
Posts: 6,648
I got it working the problem was ,I didnt have call forward to a remote number allowed in the COS so as a result I couldnt forward to the abreviated dial number.

once I got that in it worked fine.

the code I used was 777*9*6*9

thanks for your help


Skip
------------------------------------

Serving SW and West central Fl since 1984

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