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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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OP
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Customer has SX 200 lightware 15 software, Key voice corporate office DOS based VM IM trying to set up ONS integration, have all the voice mail ports in a hunt group with ONS VM port's in a COS with ONS ,all the COS options that the manual specifies are correct
its a two cab system the digital controll cards and the console are on cab one, the second cabinet is all analog trunk and staion cards .
can I use ONS with analog station cards ?
I'm is trying to set up abbreviated dial.
I have 777 (Vm hunt group) *9 (pause) Now it asks for digits that the VM is looking for, I cant find them in the VM manual) any ideas what to use? *6 *9
When I do get the abbreviated dial digits together how do I reference them, so the calls are returned to vm and go to proper mailbox?
Do I have to call forward each extension, or is there some sort of global command I can use to call forward all ?
I tried to forward on extension and it wouldn't let me call forward to abreviated dail , I tried 63,4 (for busy /no answer) 71 (abbreviated dial access code) then 6 (index number)
acording to the manual abreviated dial is a valid destantion
I couldn't get past 7, 634 ,7 then fast busy.
I can use 634 and a valid extension number and the call forward works
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Jul 2003
Posts: 1,132
Member
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Member
Joined: Jul 2003
Posts: 1,132 |
The message forward speed dial should be 777*9***6*9, the message retreive speed dial should be 777*9#*6*9. Make sure the keyvoice trans.txt file has the following lines: *X=X*,* #X=#,X
verify the cos of the station for speed dial access, check that option 21 and 22 are enabled in form 4.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
OP
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
I got it working the problem was ,I didnt have call forward to a remote number allowed in the COS so as a result I couldnt forward to the abreviated dial number.
once I got that in it worked fine.
the code I used was 777*9*6*9
thanks for your help
Skip ------------------------------------
Serving SW and West central Fl since 1984
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