atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Call forward from barred phone

Hi,

I have a situation where dialing a certain number causes the IP phones to display call barred from time to time, not every call. As far as I am aware this is not a Mitel barring issue as the Mitel display phones display Access Denied if this is the case.

It looks like it's only a certain number, 0861xxxxxx that causes this. Another 0861 number does not have the same problem. I ran a CCS trace and the call seems to disconnect.
However I am unable to interpret the CCS trace disconnect reason code. Usually during a normal call clearing its outputs a '30' but in this case it's an 'A'

I have a 3300 CXI running the latest release of software with a quad BRI. Also the problem does not appear to be trunk specific. It might a few times on a certain trunk and then not work another few times and then work again and so on.

I will paste the CCS trace. Maybe someone can shed some light on this.

Thanks in Advance.

herewith the CCS trace.
sorry about the misleading topic. It's something else I want to ask..

16:30:59 RO1 DPN 1B ISRM_I ;10;*1#*50*4007#*100*MEGAN*1#
16:30:59 RO1 DPN 1B SSRM_I *58*CW*vX`g@@@@@BAaY`#0861
16:30:59 RI1 DPN 7 NIM *51*3#
16:30:59 RO1 DPN 2 SSRM_I 5
16:30:59 RO1 DPN 2 SSRM_I 8
16:31:00 RO1 DPN 2 SSRM_I 5
16:31:00 RO1 DPN 2 SSRM_I 8
16:31:00 RO1 DPN 2 SSRM_I 5
16:31:01 RO1 DPN 2 SSRM_I 2
16:31:02 RI1 DPN F CRM/CIM ;A;*166*1 2 3 4#

The A after CRM/CIM; means the originator of the call is the one that received the "call barred" in the display . I have been working a similar issue on a Mitel sx2000 with 4 pri ckts . Intermittenly callers dialing 9xxx-xxx-xxxx would receive "call barred" in their display . Sometimes it would procees on the same trunk number sometimes it would fail on the same trunk number . I came in early yesterday and reloaded all the software back into the NSU cabinet . The problems has not reoccured in over 24 hours . So you might want to try reloadin software back onto the bri circuit cards . It's a point to start at anyway . Hope this helps .

I was searching our Remedy database for "call barred" troubles called into our helpdesk . One I found was getting "call barred" when one toll free number was being dialed . Turned out to be something being transmited to our D channel on the PRI from the 800 provider . Once they corrected their problem we no longer where "barred" from dialing that number . This happened with every call to that one 800 number . We could place analog trunk calls to that 800 number without failing .

If I understand you correct you are suggesting just reloading the software on the BRI, in other words something similar to a reboot?
The system has an embedded BRI unit.
I know there is a command to reload software to PRI cards and NSU's but is there on to reload software on the BRI?

When you mentioned A means that the originator received the call Barred message, who initiated it?

Thanks

It was sent by the bri channel to the call processor and the callprocessor sent a call barred message to the ip set ext 4007 .
crm= clear request message
cim= clear indication message
a=send unable to compelte message "call barred" to originator .
ssrm_i= send supplemental request message = incomplete .

Does not really tell us much . That's why if we run ccs trace we email them to mitel tech support
for interputation . They can get their software guru's to look at them .