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#104273 - 04/20/06 11:40 AM Re: Answer supervision  
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komeyer Offline
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komeyer  Offline
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Colorado Springs, CO, 80906
So with the supervision flag set to on, the SMDR will not start until it sees a connection, or does the Mitel still look at the seizure of the trunk and then start SMDR?

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#104274 - 04/20/06 04:02 PM Re: Answer supervision  
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johnp Offline
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Ann Arbor, MI
The smdr record for the mitel is always generated from the time the trunk was seized. With supervision enabled in the trunk descriptor, the record will place an A in column 60 if answer supervision is received.

#104275 - 04/21/06 01:55 PM Re: Answer supervision  
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komeyer Offline
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komeyer  Offline
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Colorado Springs, CO, 80906
Ok if the record is generated from the trunk seizure and the A is placed in column 60, what record would be sent to the InnForm? For example if someone calls and the phone rings 10 times: the distant end finally answers, and they talk for 30 seconds. What will be the total time of the call to be billed by InnForm?

#104276 - 04/23/06 08:17 AM Re: Answer supervision  
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johnp Offline
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As stated the duration is from the time the trunk was seized.

#104277 - 04/24/06 07:36 AM Re: Answer supervision  
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komeyer Offline
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komeyer  Offline
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Colorado Springs, CO, 80906
Thank you again. What is the best of preferred way using the Mitel and the InnForm software to get accurate records? If the actuall call is only 1 minute but the trunk was seized for lets say 1 minute 15 seconds which includes the ring back time. Does the guest still get billed for 1 minute 15 seconds?

#104278 - 04/24/06 08:03 PM Re: Answer supervision  
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johnp Offline
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Ann Arbor, MI
FWIW,

Usually the defaults are used, i.e. 30 second grace period on LD calls, flat or free local. If you find from examination of your bills that an excessive number of calls are billed for less than the 30 second g.p., you can lessen it. But like OBTW said, most will use their cell phones. True costs of operation should be reflected in the room cost not the phone bill.

#104279 - 03/31/09 04:03 AM Re: Answer supervision  
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mohamed soliman Offline
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mohamed soliman  Offline
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egypt
I have a problem
Site : Egypt
The mitel smdr record isn't generated from the moment the trunk is seized ma be after 40 second from the moment is seized or more
some times no duration in smdr logs but date and time and extension and external number appear and the call succeed


Mohamed Soliman
IT Support
#104280 - 03/31/09 04:43 AM Re: Answer supervision  
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Dane Offline
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Dane  Offline
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Melbourne Florida
Mohamed,

It might have been better to start a new thread - what kind of Mitel do you have?

#104281 - 04/21/09 03:52 PM Re: Answer supervision  
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MitelGuy Offline
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Maryland/DC/No VA
Quote
Originally posted by komeyer:
The Mitel SX-200 They look like microwaves stacked. We have Pri T1's that carry the traffic. I don't understand why the 30 second grace period needs to be used if we are getting a answer supv. back from each CO. How can we start the smdr record once the call has been connected and not once the trunk is seized? I also work on the Siemens 9006 hicom with Infortel for windows. We bill on the far end connect not on a grace period or trunk seizure. Any suggestions on the Mitel / Innform what can be done? Too many calls are being made during the 30 second grace period and connecting. We see the bill for the connect of course, but the graced period keeps it from logging. Thank you in advance.
Kevin
If you are using PRI's, you get answer supervision. Analog trunks don't really provide that. T1's can, and most will, but that is really carrier and CO dependant. PRI's must as part of the spec.

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