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#105537 - 03/20/07 03:37 PM Re: Express Messenger  
Joined: Feb 2007
Posts: 2,474
vad60 Offline
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vad60  Offline
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Joined: Feb 2007
Posts: 2,474
new york, new jersey
To dial into the port with no answer on Mitel doesn't means nothing. Did you go into Maintenance to take a look on the status of that port. Is it idle or busy out? Do not forget that last port is responsible for MW light ON & OFF. If this is busy Hottel take it out of Hunt Group in Form 17. Leave it alone to turn MWL.Because if calls comes into port 4 at the time what ever port doing its main job(MW)it would not Answer.
set up Hunt Group for Terminal not Circular hunting. In this case ring would come to first port in the group first and will hunt in order.

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#105538 - 03/20/07 10:29 PM Re: Express Messenger  
Joined: Mar 2007
Posts: 55
-Ez-Logistics- Offline
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-Ez-Logistics-  Offline
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Joined: Mar 2007
Posts: 55
Mid-West
Yes, i have monitored it. All the ports are idle, you see it ringing when you call it, just ring no answer, and back to the console. Again this is the 5th card. The very first replacement was due to lightning. We have had numerous technicians to the property, and no answer can be found.

BTW- I am the tech that has been handling this.

#105539 - 03/21/07 01:32 AM Re: Express Messenger  
Joined: Aug 2005
Posts: 2,135
telephoneguy Offline
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telephoneguy  Offline
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Joined: Aug 2005
Posts: 2,135
salinas, CA, USA
Long-shot... When handling the card, are you using anti-static protection? I have seen static causing problems... We had sales agents with headsets plugging in after crossing a newly carpeted floor, knocking DNIC cards offline.

#105540 - 03/22/07 06:52 AM Re: Express Messenger  
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Posts: 55
-Ez-Logistics- Offline
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-Ez-Logistics-  Offline
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Joined: Mar 2007
Posts: 55
Mid-West
I would agree, but the chances of blowing 5 cards from static is far fetched. I reprogrammed they're 5th card about 2 weeks ago, still running now. I can promise you within two more weeks that card will be dead.

#105541 - 03/22/07 07:03 AM Re: Express Messenger  
Joined: Oct 2004
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fifty5footer Offline
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fifty5footer  Offline
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****

Joined: Oct 2004
Posts: 1,056
Phoenixville, PA
What are the chances that the PMS conncection is causing the problem?? Voltage, ground, shorts etc.??
How about leaving the PMS cable unplugged for a while, and see if it lasts any longer??
It couldn't hurt! Just leave all of the mailboxes manually checked in.


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#105542 - 03/22/07 07:28 AM Re: Express Messenger  
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Posts: 55
-Ez-Logistics- Offline
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-Ez-Logistics-  Offline
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Joined: Mar 2007
Posts: 55
Mid-West
That is been what we have been thinking all along. The last card that went out was the first since we put surge protection on the interface. This last card that went out simply wouldn't answer, the interface worked fine. All the other cards that have gone out, the interface would go out, but the card would pick up and you could still check in the VM manually. We were thinking maybe coincidence that this last card quit working, since the interface had nothing to do with it.

#105543 - 03/22/07 09:38 AM Re: Express Messenger  
Joined: Feb 2007
Posts: 2,474
vad60 Offline
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vad60  Offline
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Joined: Feb 2007
Posts: 2,474
new york, new jersey
If only Notification port goes out all the time then maybe it is Interface problem!! Try to asign another port for MWL and see or that port will go bad as well.

#105544 - 04/10/07 07:47 PM Re: Express Messenger  
Joined: Apr 2007
Posts: 16
Hospitalityphones Offline
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Hospitalityphones  Offline
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Joined: Apr 2007
Posts: 16
Northern Michigan
[QUOTE]Originally posted by SUNSHINE1234:
I hope someone can help! Situation: Hotel has an SX200 ML system with carded Express Messenger. The Express Messenger has stopped working an been replaced 6 times, yes I said (6). Guest can not make wake-up calls again! This system was put in 2004. It has all the protection one can have! The interface keeps going down. Micros/Fidelio said that their PMS is working fine. The Express Messenger this last time was moved to a different slot to elimate the slot it was in. We have used so many TC credits with Mitel an all they have done is replacement. PLEASE!!! Any Suggestions. [/QUOTED

DANGER WILL ROBINSON DANGER WILL ROBINSON!!!!
micros Fidelio is on my list and it isn't the Christmas list, this list begins with an "sh" and ends with a "t" get the point? I have had so many Micros prolems with ports I want to get sick when I see one, they use a USD to RS 232 Port box that fails and every time No matter what it's not their fault, it's always that dumb phone tech. The USB to RS 232 port server locks up the smdr or rs 232 ports in the telephone systems, this has happened to Hitachi 5100's, Mitel SX 200s and many others. I would check that port server it's a small inch tall by um 6 inch long by 3 or 4 inch deep box normally black in color and has between 4 to 8 rs232 ports to devices such as a smdr port.

I hope this helps.

Jim
231-535-5117


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#105545 - 04/18/07 03:22 PM Re: Express Messenger  
Joined: Apr 2007
Posts: 338
panda Offline
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panda  Offline
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Joined: Apr 2007
Posts: 338
Canada
what slot is the MEM in? troubles with MEM above slot 5

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