atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-200 EL/ML PABX

Is maintenace Software for Mitel SX200 EL/ML available anywhere to download? I have a problem with 2 phones that don't ring but can get connected. I was told to check the programing, but don't have a software to do this? Could this be another issue. I have ruled out bad phone.

Thanks

1: Check the physical phones. What happens when you call those extensions. Does the caller hear ringback tone, or does it ring 1 or 2 times and either quit or go to voice mail. Have you tried another IDENTICAL phone? What was the result?
2: Hyperterm works fine, IF you have the password.If you don't have the password, why not and maybe you shouldn't be messing around with something you aren't authorized to be in. You will probably create more problems than you cure! Oh, and by the way, IT experience is NOT an automatic qualification to work on phone systems. WHOLE DIFFERENT WORLD!
John C.

Do you know who installed this system & maintained it? This system is a PBX and not particularly end-user friendly--although "maint" functions are not that difficult.

You can either program some supervisor functions from a phone or tap into the system with a laptop and program via hyperterminal. Passwords may stop you. The installer may have his/her own password in there for security reasons.

Do you have a relationship with a local Mitel installer. That's your best bet. He/she can make changes fairly quickly and perhaps give you some training, also. That's what we do. Good luck.

Hypterminal worked, TX... Is there a factory default pswd for Mitel SX-200EL/ML ?

If you don't know default pswd for Mitel do not touch the system becuase to program telephone to wirk it is not simple task on Mitel.

Vad60 is right-on. If you don't know the factory default PW, stop now and save yourself a LOT of nightmares and $$$$$$$$$$$$$$. I get the feeling you are a motel owner trying to save a little $. Look for cost savings in other areas.
And what was the result of the tests I asked you to try. You may have really cheap problems. When you try an IDENTICAL phone, make sure you use the line cord that is with the IDENTICAL phone.
We'll try to help you, but PW's are generally not available unless you can convince us that you are qualified to use them! Sorry.
John C.

I agree with John C.It could be something simple like a line cord or jack,or a bad port on the card.Unless your a tech I would call in a sevice ticket.Could save you a big headache and money Thanks Jayman

Nile, have you noticed 2 things here.
1: You can tell where we live and work, unlike you. That is a tip-off to us that you are probably not qualified to fool around with Mitel.
2: We are ALL suggesting you contact qualified help.
John C.

I say let them learn the hard way.

Alright, then, You PM him the PW. I may be a bitter old f--t, but I won't do that to him!
John C.