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#105818 05/05/07 05:33 PM
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How do I unlock a station? I get no dial tone in the guest hotel room and when I call from the console it goes directly to voice mail. When I press ATT FUNCTION and STATION it says LOCKED. Help! I can't find anything in my manuals.

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#105819 05/05/07 05:44 PM
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Sorry, I needed to say it is for Mitel sx50. Would appreciate any help, thanks!

#105820 05/05/07 07:21 PM
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mitel manuals can be pretty frustrating if your not versed in the system

you might want to give your mitel vendor a call


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#105821 05/05/07 08:07 PM
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You could try *32 RELEASE, but I doubt it will help. Sounds like you may have either bad phone, bad wiring, bad jack(s), bad station port in SX50. Mitel tech should be able to narrow it down in 1/2 hour or less, altho the actual repair could take much longer, especially if it's a wire/cable problem. John C.


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#105822 05/05/07 10:18 PM
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Well, thanks for the responses. We are in the middle of nowhere so it is extremely difficult to find techs...I have learned a lot about this system but nowhere can I find anything on a locked station. Any other ideas?

#105823 05/06/07 09:22 AM
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We've got techs in Butte, Bozeman, Idaho Falls that could help with all Mitel. Call us @ 800-309-1141.

#105824 05/06/07 03:42 PM
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replace jack look for green stuffon contacts

#105825 05/06/07 06:31 PM
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Its hook switch on your phone. take a look on the ONS card. If port stays lit replace telephone.

#105826 05/06/07 06:47 PM
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I'm sorry- our old system in another property was an sx-50...this is an sx-200. Does that make any difference? I have tried different phones and different cords...no luck. Thanks.

#105827 05/07/07 12:58 AM
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Locked out means that the phone is off-hook longer than the system will allow, without dialing anything.

The pair of wires to the phone is shorted somewhere. Check to see if someone has plugged the handset into the "data" port on the side of the phone. If not, call WesternTelephone (above) and get some professional help tracking down that short.

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