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Joined: Aug 2006
Posts: 1,136
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OP
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Joined: Aug 2006
Posts: 1,136 |
First time I have used/ setup the auto attendant on this one. I seem to have the correct stuff set up according to the manual(s) but I am not getting transferred. I am just hearing silence and then eventually getting disconnected. I can't find anything about transfer type (ie blind, supervised, etc). Unfortunately they do not have music on hold (and I am programming remotely) so I cannot tell if I am getting put on consultation hold.
Any suggestions ??
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Joined: May 2007
Posts: 28
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Joined: May 2007
Posts: 28 |
System option 106, 113 enabled?
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Check form 49 -- voicemail options.
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
Log in as the system administrator (box 999)
Select 5 (system parameters)
Select 9 (System wide xfer method)
Set to unsupervised (blind) transfer
I prefer Coors Light!!
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Joined: Aug 2006
Posts: 1,136
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OP
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Joined: Aug 2006
Posts: 1,136 |
Thanks for the info. However it turned out to be a COS problem. I had copied the the VM COS over to a number which coincides with my standard for install but had inadvertently set the COS on VM exts to wrong COS. Hey waddaya want? I'm Polish.
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