atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems sx2000 icp PMS integration

Sorry for the long post. We are integrating the sx2000 icp with opera express PMS and the PMS to PBX features are not working like voicemail, housekeeping, wake up calls, etc. They were working two months ago but suddenly stopped.

We've nailed down that the problem is in the PBX somewhere... We verified that the communication is fine all the way from the PMS to the PBX --- but that the PBX is not answering / broadcasting,

Here's what we discovered on my call with the PMS vendor:

1) VMS Interface is working --- getting data back and forth and working fine!

2) PBX interface @ PMS is working w/ loopback @ iPocket connector. To test beyond it... we connected to iPocket and re-booted and are seeing a message from the iPocket saying "Connected to 10.18.1.11 (our PBX). This message does not appear when we connect it to another network (eg: a separate VLAN) and reboot it. To me, that indicates that there is communictions from the iPocket to 10.18.1.11 --- the PBX. So, we have good comms all the way through.

I've gone through the setup doc you sent me on the iPocket and here's the only things I've noted which are different / missing / incorrect: Sorry for the long Email, just want t be as detailed as possible.

1) Voice mail Setup - under form 49 --- protocol is Hilton (is that the same as HIS?)

2) PBX to PMS Setuo - Form 47, Subform 2 DHCP --- I don't see where to make a selection for cln/tunnel. Not clear from the doc what config is supposed to be here... However, when I go to form 47, DHCP, Expand, Range Opts. it looks like there are entries here for the DNS server and the router, but no entries for the iPocket IP addresses. I show 2 entries --- 3-Router, IP Address - 10.18.1.11 - Not sure if that's what's meant for this form / sectoion or now.

FORM 12 configs: Tennant is 2, not 1

DTE is 1: Form 29 has DTE profile filled out

Form 2 - Maid in Room was #3 - I changed it to *55

Under COS for dataset, the following options were disabled; 101, 105, 202, 220, 320 --- I have now enabled them.

Under Form 4:

option 13 (automatic wakeup print) was disabled and I enabled it

Option 108 - Property Management System is disabled. When I try to enable it, it says option 107 (lodging) must be disabled. 107 is enabled. I will try to change this --- but could this be the problem?!?!?

Option 4 (message waiting) was enabled and I disabled it

Option 107: is enabled (see above)....

Form 11 has a few differences --- Both the VMS and PMS interface have the same configs (other than Baud rate) and the VMS is working appropriately with the PMS (and getting COMS as mentioned above).

Here's the features that are different:

Default, Min and Max baud are all 1200

Pooled modem - current is DCD (sheet says DSR)

Break Key function is Trans instead of SYS ATT

PBX Attention character is 4

SO - that's kind of where I've ended up... we know it's something in the PBX --- i've fixed it as you've outlined... but still, no messages are getting from the PBX to me. What would you advise next?

Disable Sys option 107 and enable 108.

in addition to disabling option 107 and enabling 108 (you may have to disable some other things like auto-wake, etc until you get 107 out and 108 in - then you can go back and re-enable them) you will also have to go to form 12 and see what the extension number is for your PBX iPocket. then you will have to go to form 34 (directed I/O), add that extension and enable PMS. The reason the voicemail is working is because it is all hard coded in the PBX so none of the above steps are necessary. If you do not have an extension programmed in form 12 I you will have to program it there and device type will be "socket".

In form 12 I usually use port 61320 for PMS and then you have to program the iPocket remote port to match that port (or whatever port you assign).

As far as I know the VM type shouldn't need to be changed as you said that is running, but I think the two choices are Hyatt Encore and HIS.

If you want to run a test just plug in your laptop to a switch that will get you to the PBX via ethernet (make sure you are on the same subnet with an available IP address) then just telnet to the socket port you have assigned to PMS/PBX interface and when it's connected press control and f at the same time - you should get an RQINZ back which will tell you all is well UP to the iPocket.

After disabling 107, and enabling 108,,,,,,
Along with the other suggestions mentioned previously,,,,,,
In form 3, use a default class of service for the ipocket (dataset), nothing in there has an effect on the integration you're doing.
In form 11, define a default circuit descriptor (for use in form 12).
Set all 3 baud rates settings to the same speed.
Set the DTR, RTS, and DSR to settings to YES (held high).
Change your parity, data bits, and stop bits to match the PMS requirement. DO NOT CHANGE ANYTHING ELSE!
The voicemail interface has NOTHING to do with for 12, so don't compare any of your settings to it.
In form 12, DO NOT program anything in the DTE column, your not using it (so form 29 is irrelevant)!

Thanks for your help and sorry for the delay --- was traveling.

Dane: I was able to change from 107 to 108 with no problem. Also, the extension (61320) was already built in form 12 and form 34.

Connecting a laptop locally will be a problem -- on the road for a few more weeks. BUT -- I can get in via VPN... tried to telnet to the IP --- but am getting rejected on port 23. Rookie question: How can I telnet to a specific port, and is that port 61320? I tried: telnet x.x.x.x:61320 and it still rejected from port 23.

Fifty: all was already programmed like you'd outlined... only oddity was that on form 12, DTE was the same as for Voice Mail (1). Tried to delete that option and got message saying "attempting update/delete of a device that is currently in use".

Is there any value to just deleting all the PMS configs completely and re-entering them? My other thought MAYBE the PMS app doesn't know the correct IP of the iPocket to direct its traffic to... the iPocket is "talking" to the PBX... as evidenced by the message saying "Connected to x.x.x.x (IP of PBX) when I reboot the iPocket.

Your help is VERY GREATLY appreciated!!!

PM sent!

You cant' telnet to the socket and do anything if the iPocket is hooked up (I don't think) you can try to telnet to the iP address of the socket (which you would have assigned in the iPocket programming) but don't know if that would work, I have never tried it) - you would have to set up port forwarding in your router in order to make that work. Well I just tested that and you can route to the iPocket hooked up and it asks for the password - I did this by routing to the IP address assigned to the iPocket. Which is actually pretty cool. However if you try to route to the socket it won't let me do that but I think that you very easily could if you had the iPocket disconnected because I have one property that is working their interfaces via telnet and that is how they are connecting.

As Fifty said LEAVE the DTE column blank in form 12 - you do not need it and if you have one assigned and you have something funky in there it can cause a problem.

Anyway if you can get someone to power down the iPocket for a while you should be able to telnet to the socket and if you can connect then hold down the control key while typing a capital F. If all is okay you should get an RQINZ back which will tell you all is ready to go. Of course this does not verify the iPocket.

Going back to your previous entries I am assuming that you have different static IPs assigned to the two iPockets. You should not have to make any changes in the PBX form 47 to make this work. You will not see the static IPs that are in use, but that should be no problem. I always assign my iPockets between .3 and .9 as these are unused and below the DHCP range.