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#110601 - 10/07/09 05:30 PM Re: 3300 SMDR Data Demux  
Joined: Nov 2004
Posts: 297
TDS Offline
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TDS  Offline
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Moore SC 29369
in program 103 of the call a matic select mitel
then ans detection no

in program 102 1200,8,n1

the printer port on 3300 set the same
if you set hyperterm 1200,8,n,1 and you dont see
data 3300 needs seting

hope this helps

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#110602 - 10/08/09 01:52 PM Re: 3300 SMDR Data Demux  
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Canuckvoip Offline
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Vancouver B.C. Canada
Hi all,
To the best of my knowledge the 3300 printer port will only handle smdr.
PMS integration for the 3300 and/or embedded voicemail can only be done via ethernet. In that case, if you have to get that info to a serial based device you need an ethernet to serial converter like a Precidia Ipocket.
The 3300 printer port will not handle PMS at all.
Therefore, I'm thinking there is no such thing as a data demux option...

Dave


Manager of technical services
Mitel/Toshiba dealer for 25 years
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#110603 - 10/08/09 02:59 PM Re: 3300 SMDR Data Demux  
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Lightninghorse Offline
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Fayetteville, NC
How about you fax or e-mail a few lines of SMDR to EZ so they can figure out what's wrong. It's probably not standard MITEL format and the EZ needs a couple of tweaks! One example, I don't believe the EZ/Mitel configuration can deal with 5 digit extension numbers. I assume the 3300 is capable of 5, which throws off the location of everything after the extension number by 1 character space. All the call accounting devices and software are dumb as a rock and cannot cope with ANY change in the data stream that is unexpected. Pretty much like any man-made thing. So far nothing man made can learn beyond it's PROGRAMMED capabilities.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#110604 - 10/08/09 09:13 PM Re: 3300 SMDR Data Demux  
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Canuckvoip Offline
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Canuckvoip  Offline
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Vancouver B.C. Canada
Good idea LH,
The 3300 is capable of 7 digit ext nums.
Also I agree with your synopsis on 3rd party gear.
Just because there is a Mitel option does not mean it works with 200D/200ML/EL/ICP/2000/3300 etc.
I ran into a CDR software that had 3 different 3300 software options and it depended on the way the 3300 smdr option were set! It would ignore the records until the correct setup on the 3300 was chosen along with the right CDR software choice.


Manager of technical services
Mitel/Toshiba dealer for 25 years
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#110605 - 10/09/09 02:30 PM Re: 3300 SMDR Data Demux  
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Posts: 297
TDS Offline
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TDS  Offline
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Posts: 297
Moore SC 29369
I just started up my 3300 to see the smdr settings
& port output is 9600.8.n.2
now iam try to fig out where to change. duh

#110606 - 10/09/09 04:55 PM Re: 3300 SMDR Data Demux  
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johnp Offline
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Ann Arbor, MI
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#110607 - 11/02/09 02:03 PM Re: 3300 SMDR Data Demux  
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Posts: 10
John Cascio Offline
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John Cascio  Offline
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Oakland, CA
Hi all. I'm sorry for the delay in updating this post. Turns out that the SMDR port on the new CallaMattic was bad. Once a replacement CallaMattic was sent, everything worked perfectly.

TDS, interesting that my 3300 shows it is set at 9600, 8 N 2, but it is actually working at 8,N,1. Weird.

#110608 - 11/02/09 03:09 PM Re: 3300 SMDR Data Demux  
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johnp Offline
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John, good to hear you got it working. We all miss Dane around here frown

#110609 - 12/15/09 09:52 AM Re: 3300 SMDR Data Demux  
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John Cascio Offline
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John Cascio  Offline
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Oakland, CA
I also forgot to thank Fred, from Resale Systems for his very helpful phone support.

Thanks Fred!

#110610 - 12/15/09 10:41 AM Re: 3300 SMDR Data Demux  
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Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
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Fayetteville, NC
John, I don't believe there is really a format of 8 N 2. So it would default to 8 N 1. It's 7 N 2. John C.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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