Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#111060 - 01/06/10 03:15 AM Softkey programming  
Joined: Nov 2009
Posts: 8
techsri Offline
Member
techsri  Offline
Member

Joined: Nov 2009
Posts: 8
India
Hi All,

We have Mitel SX2000 installed at a site. One user wants a softkey of call pickup on his 4025 superset (On Premises Line) so that if any phone within his pickup group is ringing, he should be able to see this on his phone. Please let me know that how can I configure a softkey of call pickup on his phone. I am well aware of Avaya systems and I can do it easily in extension form but here I am not getting the option.

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#111061 - 01/06/10 06:48 AM Re: Softkey programming  
Joined: May 2005
Posts: 372
AKroger Offline
Member
AKroger  Offline
Member

Joined: May 2005
Posts: 372
Palm Harbor, Florida,Pinellas
I believe as long as all members are in the pick up group when a call is ringing at another ext when you go off hook the soft key will show pick up. press it and you have the first call that is ringing in the group. Make sure all the ext's are in the pick up group


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
#111062 - 01/06/10 07:05 AM Re: Softkey programming  
Joined: Nov 2009
Posts: 8
techsri Offline
Member
techsri  Offline
Member

Joined: Nov 2009
Posts: 8
India
Hi Alex,

I just want to know that how will I program that call pickup softkey on his extension (like we do in Avaya) on which he can see a call ringing within pickup group.

#111063 - 01/06/10 07:30 AM Re: Softkey programming  
Joined: Nov 2009
Posts: 8
techsri Offline
Member
techsri  Offline
Member

Joined: Nov 2009
Posts: 8
India
let me be more precise... He can pickup the calls by using call pickup feature access code. Actually all members of pickup group do not site near to each other. Their desks are far from each other so they can not always find if there is any phone ringing within their pickup group. Can we program any key which can indicate that any phone within pickup group is ringing? Or they need to sit near to each other to use call pickup.

#111064 - 01/06/10 08:40 AM Re: Softkey programming  
Joined: May 2005
Posts: 372
AKroger Offline
Member
AKroger  Offline
Member

Joined: May 2005
Posts: 372
Palm Harbor, Florida,Pinellas
I am not sure if there is a visual indicator to let you know that a group member is ringing as a group pickup soft key. If you need visual indicators of members outside of the immediate area you could look into DSS/BLF keys but that uses up keys on the phone. What software level are you running?


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
#111065 - 01/06/10 09:46 AM Re: Softkey programming  
Joined: Sep 2006
Posts: 364
jimmyv Offline
Member
jimmyv  Offline
Member

Joined: Sep 2006
Posts: 364
Reston, Virginia
If there are only a few in his group, you could do the dss/blf option. You could also program a common multicall line on all of the phones (in the group) and fwd or reroute busy/na calls to it, then you could have visual and ring notification and some caller info.


JimmyV

"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
#111066 - 01/06/10 02:09 PM Re: Softkey programming  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
I think, Jimmy has got your answer. I have never been a fan of picking up an individual's call. If there is something common, ring it to a multiple on all phones and handle it as needed.

I just can't see the case for a call to an individual, being answered by somebody they weren't calling. I'd likely ask the answerer to put me through to their voicemail.


Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Just got these in and want sold,
by usedphones. 08/14/18 10:41 PM
august 15
by dude. 08/13/18 11:12 PM
RIP Toshiba version 2.0
by John Olden. 08/13/18 09:31 PM
Anyone have an Gen 2 ESI 482 Card?
by upstateny. 08/13/18 08:11 PM
5000-4707 - ESI 30D Business Phone
by ThePhoneConnection. 08/13/18 04:11 PM
Who's Online Now
54 registered members (dude, Z-man, justbill, newtecky, JBean3329, usedphones, smithdog, YadaYadaTelecom, gelehu, brokeda, Yoda, Professor Shadow, pdxjim911, RedBul, BTS01, MooreTel, Ricco, oobie, Central Coast Tom, pvj, jab1780, Ruben, Touch Tone Tommy, John Olden, dans, Agonnazar, Bob3470, BobRobert, Iwatsu Guru, Larry M Wall, GeorgeO, DuddlyDoRight, hbiss, cctech, joshuacook, Steve Hess, upstateny, Carl Navarro, ThePhoneConnection, dexman, srg, Silversam, dian99, erniejoey, RonP, bditech, SSPhone, Gerrya, Coral Tech, mike b, phonman123, Skunky, 2 invisible), 1,181 guests, and 808 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
John Olden, Michael Guin, Southernphoneman, YDY, Guardian Angel
48693 Registered Users
Forum Statistics
Forums60
Topics91,348
Posts621,852
Members48,693
Most Online5,661
May 23rd, 2018
Today's Birthdays
Abcomm, n1cn0c, nicnoc, reataylor
Top Posters(30 Days)
dexman 35
Yoda 15
Free Voip phone with every line!
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Ad Spot for sale!
Free Phone Repair Diagnostic
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2018
Trusted Partners
Sitemap