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I have a customer with a Mitel SX-50 (not a system we service very often). What he wants to know, is there a way he can perform a reverse transfer to a cordless from the console?
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Define "Reverse transfer". :confused:
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Feb 2007
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Are you talking about having unanswerd tranfers ringback to a cordless instead of the console?
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Main console is ringing. Owner has a cordless. He wants to press a code (like 4 on the InterTel) then enter the extension to pick up the call.
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Joined: Feb 2007
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Its been awhile but I think *21 or * 61 then the consoles extension.
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Joined: Oct 2004
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The default TAFAS (Trunk Answer From Any Station) is '57'. There are also a few COS options that may need to be adjusted.
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Joined: Feb 2007
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Sorry checked when I got back to office *21 & *61 are call pickups to answer calls before they return to the console. 57 is the TAFAS default number. Its been a while since I had to remember that.
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Just 57 or *57 (the person is an hour south of me).
And thanks for the responses!
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Just '57'. As 55'er pointed out, there are a few things that have to be enabled. Firstly, does the console display 'TAFAS' after several rings? Oops, TAFAS does not work for extension-to-console calls. Might want to keep that in mind! There is a work-around, but it's kinda clunky and requires a little 'creative' programming! 
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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