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Joined: Jul 2010
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I have a property where my SX-50 is alarm and its says on the console "A10 0075 No Trunk Loop Current 10/03" This System is always constantly phantom calling and busing all of the trunks in the system.
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Joined: May 2007
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You have a bad trunk.
Check for tip & ring reversal or dead CO.
You can busy out trunk 75 to stop the ring back.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Jul 2010
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A10 is the card and 0075 would be the trunk number correct. So I would do *41 0075 instead of just 75 because when I do just 75 it doesn't work and either does 0075.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
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*4175 should do the job, but if you just push the alarm button and release it, that will silence that alarm and leave the trunk busied. JUST DON'T DIAL *31 or *32! That clears the alarm and the next time trunk 75 is accessed, alarm again. 'Constantly phantom calling and busying all the trunks in the system' is happening for a reason or reasons. Polarity problems, you reduced the number of lines without compensating in programming, or the phone lines are really 'in trouble'.
You need to get a qualified Mitel SX50 tech out there! I'm guessing this all started happening right after you changed your phone service provider, but they say there is nothing wrong with their equipment. Maybe, maybe not. Who hooked up the new lines and what were their qualifications.
Look at it this way. If someone dies, while trying unsuccessfully to dial 911 from a room at your property, because of 'lack of maintenance' on your Mitel SX50, who do you suppose is going to get sued? It won't be the phone company, unless a QUALIFIED Mitel tech determines that the problems you are having are because the phone company is providing lousy service, BEFORE somebody dies! A word to the wise!
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jul 2010
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I have been looking in the programming does the Command 501-588 mean the ports on the card? I have six lines coming into the property how would I check to see if there is programing on the other ports in the trunk card?
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Joined: Jul 2010
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We did have a few dead lines but the phone company was out and fixed them. I thought that was our issue but I guess not.
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
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They may have fixed them, but they are not responsible, or at least won't admit it, for presenting them to you at the demarc with the correct polarity. The Mitel will NOT work correctly with incorrect trunk polarity.
By the way, FYI I deleted the duplicate post. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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