Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#112971 - 11/10/10 01:40 PM CFW Always to another extension and then CFWNA to VM?  
Joined: Feb 2010
Posts: 340
jonmyk Offline
Member
jonmyk  Offline
Member

Joined: Feb 2010
Posts: 340
Wooster, Ohio
Is it possible on a 200ICP to have an DID extension 2XX CFW always to another extension 3XX and then have the call forwarded to Ext. 3XX's VM Box? Not using EM but an ONS integration unit from Callware.

Have a customer with people retiring and office consolidation that want the incoming calls to go to a specific phone but leave a couple of units in the office for dial out purposes.

Do I have to change the extension numbers on the existing phones and then program the affected extension as a logical line on the "go to" phone for this to work?

I suspect that I am exceeding the 2 hops for forwarding but not sure why? A incoming DID call is not considered a forward and then having it CFWA to another extension is 1 hop, CFNA for that extension to VM would hop 2, right?


Jon


"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"

Mark Twain
Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#112972 - 11/10/10 02:20 PM Re: CFW Always to another extension and then CFWNA to VM?  
Joined: Aug 2005
Posts: 2,135
telephoneguy Offline
Member
telephoneguy  Offline
Member

Joined: Aug 2005
Posts: 2,135
salinas, CA, USA
Does 2xx appear as a multi-call button on 3xx?

I had a problem with that scenario and wound up making a box that transfered to the other mailbox.

There may be either a COS option or a form 4 option that sends the forwarded extension's ID to the VM.

#112973 - 11/10/10 04:38 PM Re: CFW Always to another extension and then CFWNA to VM?  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
Yes, make sure the speed dial the 3XX extension is forwarded to tones out a specific code rather than one with *6

#112974 - 11/10/10 05:07 PM Re: CFW Always to another extension and then CFWNA to VM?  
Joined: Feb 2010
Posts: 340
jonmyk Offline
Member
jonmyk  Offline
Member

Joined: Feb 2010
Posts: 340
Wooster, Ohio
telephoneguy, 2xx is just forwarded

John,

Good call, that fixed it for me. Completely forgot about the *6.

Jon


Jon


"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"

Mark Twain

Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Summit SMDR file
by Dave Me. 11/18/18 06:58 PM
N700 - Gate to ring extensions then FWD, how?
by 863mark. 11/18/18 12:59 PM
IP Office ARS tables- outgoing call routes
by BrianS. 11/17/18 07:01 PM
Summit VS-5000 initial setup / groups
by bdtprez. 11/16/18 09:43 PM
NEC SV9100 8.065 Call Fowarding issue
by teldata1. 11/16/18 04:24 PM
Who's Online Now
26 registered members (Lacota, ChrisRR, newtecky, pdxjim911, morephones, Mercenary Roadie, justbill, Derrick, Professor Shadow, RATHER BE FISHING, Z-man, Yoda, OLD TECH, jeffmoss26, 863mark, Dave Me, Milton Freewater, mbhydro, Ruben, Touch Tone Tommy, Bob3470, hbiss, bdtprez, Curlycord, KENB, 1 invisible), 349 guests, and 558 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
roboticsguy1988, Joelgood67, Joeymagnus1, Ernie S, anka
48817 Registered Users
Forum Statistics
Forums62
Topics91,825
Posts624,663
Members48,818
Most Online5,661
May 23rd, 2018
Today's Birthdays
1MICKEYMOUSE, Blake D., HCMAdmin, John Adams, Jorge Dante Arduino, mk2607
Top Posters(30 Days)
justbill 152
dexman 73
ChrisRR 64
RESPONSIVE WEBSITE DEVELOPMENT Need to check code
Free Phone Repair Diagnostic
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2018
Trusted Partners
Sitemap