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#113014 - 11/17/10 01:33 PM Mitel 5000 HX  
Joined: Mar 2008
Posts: 55
jfreeman Offline
jfreeman  Offline

Joined: Mar 2008
Posts: 55
Des Moines
I have a new system that I cannot get Hands Free on or off to work. I can get it to work on our demo unit in the office by pressing the feature code 319 but when I get on site it will not work. The customer has 4000 series intertel axxcess sets. Any ideas anyone has would be appreciated. Thanks in advance!

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#113015 - 11/18/10 07:22 PM Re: Mitel 5000 HX  
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Posts: 841
superfoneguy Offline
superfoneguy  Offline

Joined: Sep 2005
Posts: 841
Portland, OR
If 319 toggles the Handsfree feature, then probably the fones have IC calls no-answer forwarding to voicemail. Do you have access to programming at the customer site?

#113016 - 11/18/10 07:39 PM Re: Mitel 5000 HX  
Joined: May 2009
Posts: 1,178
DND ON Offline
DND ON  Offline

Joined: May 2009
Posts: 1,178
There are two feature codes which control hands-free intercom.

319 (Hands-free) controls the receive side; it needs to be turned on.

377 (Ring Intercom Always) controls the transmit side; it needs to be turned off.

As Super said, hands-free intercom will not work if the station forward path is enabled for intercom calls.

#113017 - 11/24/10 09:55 AM Re: Mitel 5000 HX  
Joined: Mar 2008
Posts: 55
jfreeman Offline
jfreeman  Offline

Joined: Mar 2008
Posts: 55
Des Moines

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