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#113082 - 11/30/10 11:06 AM Intertel 550.4400 won't accept user password  
Joined: Nov 2010
Posts: 5
inestine Offline
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inestine  Offline
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Joined: Nov 2010
Posts: 5
Phoenix, AZ
I have a user that can't access his voice-mail with his own phone. He gets an "invalid password" message. I can access his account from my phone, and by calling in from an outside line with the same password.
We have Mitel version 3.2.4.49.
I think some feature code was turned on (or off) and I can't figure out what it is. I tried defaulting the phone, I put my phone in his office and same problem, invalid password. Any ideas??

Thank you

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#113083 - 11/30/10 01:09 PM Re: Intertel 550.4400 won't accept user password  
Joined: May 2009
Posts: 1,177
DND ON Offline
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DND ON  Offline
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Joined: May 2009
Posts: 1,177
Connecticut
Are you sure that you are trying to access the same mailbox? Sounds like a dumb question, but there could be more than one mailbox associated with that station.

#113084 - 12/01/10 08:44 AM Re: Intertel 550.4400 won't accept user password  
Joined: Nov 2010
Posts: 5
inestine Offline
Member
inestine  Offline
Member

Joined: Nov 2010
Posts: 5
Phoenix, AZ
Not dumb at all, in fact, you may be right. It looks like 302 general 3 is included in his mailboxes. Can I delete it from system\devices and feature codes\endpoints\150\mailboxes?

Thanks

#113085 - 12/01/10 09:09 AM Re: Intertel 550.4400 won't accept user password  
Joined: Nov 2010
Posts: 5
inestine Offline
Member
inestine  Offline
Member

Joined: Nov 2010
Posts: 5
Phoenix, AZ
Nevermind. Buzz kill, tried it, it didn't work. Still getting invalid password. any other thoughts?


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