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Joined: Nov 2010
Posts: 5
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OP
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Joined: Nov 2010
Posts: 5 |
I have a user that can't access his voice-mail with his own phone. He gets an "invalid password" message. I can access his account from my phone, and by calling in from an outside line with the same password.
We have Mitel version 3.2.4.49.
I think some feature code was turned on (or off) and I can't figure out what it is. I tried defaulting the phone, I put my phone in his office and same problem, invalid password. Any ideas??
Thank you
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
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Are you sure that you are trying to access the same mailbox? Sounds like a dumb question, but there could be more than one mailbox associated with that station.
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Joined: Nov 2010
Posts: 5
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Joined: Nov 2010
Posts: 5 |
Not dumb at all, in fact, you may be right. It looks like 302 general 3 is included in his mailboxes. Can I delete it from system\devices and feature codes\endpoints\150\mailboxes?
Thanks
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Joined: Nov 2010
Posts: 5
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Joined: Nov 2010
Posts: 5 |
Nevermind. Buzz kill, tried it, it didn't work. Still getting invalid password. any other thoughts?
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