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#113697 - 04/15/11 10:36 AM Innovation 2020  
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deadwalleye Offline
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deadwalleye  Offline
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Naples, FL
I have an innovation Innline 20/20 I want to be able to set a wake up call within a guest room.

I have the Guest Services menus setup and you can dial the hunt group to check your messages and hit star to get into the guest service menus and set the wake up call.

I am having trouble in the mitel though. I want to set a speed code. I have had no success. I was wondering if anyone had an Idea? The hunt group is 77.

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#113698 - 04/15/11 01:58 PM Re: Innovation 2020  
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fifty5footer Offline
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fifty5footer  Offline
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Phoenixville, PA
Assuming you have COV or DNI integration to the voicemail system
"77*9*9**". *9 equals a one second pause, ** equals the DTMF digit *


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#113699 - 04/15/11 02:03 PM Re: Innovation 2020  
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Steve Layton Offline
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Steve Layton  Offline
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Scappoose,OR
If you are trying to set the wakeup through the voice mail boxes it will depend on the integration with the Innline. If it is ONS then you are out of luck because I think the only way to accomplish that is to be able to program the ports on a DNIC card as sub-attendants.

#113700 - 04/15/11 09:55 PM Re: Innovation 2020  
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deadwalleye Offline
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deadwalleye  Offline
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Naples, FL
It is DNIC integration. 77*9*9** did not work. It should work but it does not. I have tried many combos...i have tried 77*9*9*6** and that doesn't work either. Could it not be getting the DTMF?

#113701 - 04/15/11 09:57 PM Re: Innovation 2020  
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deadwalleye Offline
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deadwalleye  Offline
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Naples, FL
no that couldn't be it either because my other Speed dials are working. Ah well back to the manual.

#113702 - 04/16/11 06:06 AM Re: Innovation 2020  
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fifty5footer Offline
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Phoenixville, PA
In the COS of the voicemail ports, enable #261 so the pbx will send dtmf digits to the voicemail. Since you're uisng DNI integration, you shouldn't need to use '*6', since the vmail aready get the station info through the dni ports.


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#113703 - 04/18/11 01:08 PM Re: Innovation 2020  
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deadwalleye Offline
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deadwalleye  Offline
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Naples, FL
Fifty5footer,
Enabling Option 261 in the Voice Mail COS did not fix the issues.

Option 261: enabled
For 31 is programmed like so 77*9*9**
Mailbox is checked in.

the option to hit star is there to set the wake up.

#113704 - 04/18/11 04:22 PM Re: Innovation 2020  
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telephoneguy Offline
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telephoneguy  Offline
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salinas, CA, USA
Try taking out a *9. You might be pausing too long.

#113705 - 04/20/11 06:31 AM Re: Innovation 2020  
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AKroger Offline
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AKroger  Offline
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Palm Harbor, Florida,Pinellas
You have to assign a station in the PBX and match that station with the AGS menu key MB or translate it in the port type in the innline. The AGS menu key MB is seperate but linked to the other AGS menu boxes


Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
#113706 - 04/27/11 10:57 AM Re: Innovation 2020  
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deadwalleye Offline
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deadwalleye  Offline
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Naples, FL
AKroger,

Sorry it took so long to get back to you but I do have the AGS Menu Default associated with the Mailbox for every extension. Then inside the AGS menu I have the set wake up call option added to the default AGS menu.

I have tried taking out the *9 and just putting 77** and that didn't work either.

I wonder it its the Mitel or The Innline?

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