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Joined: May 2005
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Trying to set the aa for a directory by dialing "4". Have set up a mailbox in form 50 for "4" being an info type. Can't I at that point go in and record a "directory greeting" for mailbox "4"? Do I need to, in form 50 make the extension "4" as well as the mailbox?
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Joined: May 2005
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When I call in as administrator, I can listen to alternate greeting "4" which is the directory. When I dial "4" from the aa, it says " I'm sorry, no-one is available to take your call."
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Joined: Oct 2004
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As far as I know'9' is reserved for the dial by name directory.
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Joined: May 2005
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It's not a dial by name, it's just an info box where the customer lists the extensions and names verbally.
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Joined: Sep 2008
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Did you record your greeting in mailbox "4"?
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Joined: May 2005
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It doesn't give me that option. It wants a keystroke or something like a password.!?
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Joined: Oct 2004
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FYI, once you direct calls away from the auto attendant, and into any type of a mailbox, you won't be able to transfer those callers to an extension. You lose that ability once you're out of the 'auto attendant'.
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Joined: Aug 2005
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There's a default PW for mailboxes in the ICP EMEM. You can reset the PW in form 50, also.
55' is right about the AA transfer only working from the actual AA. What you may wish to do is to have the info box dump callers back to the AA after playing all the greetings.
We did that with one hotel that wanted a bunch of info boxes (For directions from US101 N, press 1; from 101 S, press 2; etc., etc.).
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I think I missed something here.
In an ICP you can dial thru the following mailbox types:
Extension, Message Only, Information, and Front Desk.
If I understand what you are trying to do, I would set up a box as an information box as box 4, leave the extension number column blank, fill in the operator and then call the voice mail and log into box 4,record the list of users and extension numbers in the mailbox box greeting for 4. There may be a limit on how long the greeting is.
When callers get the auto-attendant they hit 4 and then can dial the extension from the list and will get transferred.
Is that what you are trying to do?
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