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#113826 - 05/04/11 10:37 AM SX 200 help  
Joined: May 2011
Posts: 10
jay2002 Offline
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jay2002  Offline
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Joined: May 2011
Posts: 10
TEXAS
Hi everyone.

I have not much knowledge about Phone System, i have SX200 LW17 H24.0.0 in my hotel.
And once in week, outgoing call stop working, when we try from cosole or any room, ahile dialing number, we hear busy signal. last time i turn off system and turn back on , it started working fine, this time i tried same did not work, then i remove Digital card(i think blue color card) and its started working. i know more people are in this forum are very knowledgable persons, can anybody tell me whats might be wrong?

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#113827 - 05/04/11 10:59 AM Re: SX 200 help  
Joined: May 2007
Posts: 210
Mitel Tech Offline
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Mitel Tech  Offline
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Joined: May 2007
Posts: 210
California
Something is causing lock ups.
Resetting the system or cards is not fixing anything, and can lead to more problems.
You will need an experienced Mitel technician to diagnose and repair the problem.
I am sure you can find one in your area from this site.
Good Luck!


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#113828 - 05/04/11 12:06 PM Re: SX 200 help  
Joined: Aug 2005
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telephoneguy Offline
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salinas, CA, USA
Agreed. A technician needs to read the alarms and the logs to see what component is failing. You might be able to get a clue from the display on the console, but in general you need a tech.

#113829 - 05/04/11 09:02 PM Re: SX 200 help  
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jay2002 Offline
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Thanks telephoneguy & mr tech. In console it's showing major alarm. I think it was not there before .

#113830 - 05/05/11 12:54 PM Re: SX 200 help  
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Rcaman Offline
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Posts: 1,718
Pittsburgh, PA
One reason you have a major alarm is that you removed one of the modules. Depending on how the alarm thresholds were set, that will trigger a major or minor alarm.

Removing modules without knowing what you are doing can cause major damage to the system or could lead to a total system failure. For you own sake, call a Mitel technician.

Rcaman


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#113831 - 05/05/11 02:52 PM Re: SX 200 help  
Joined: Apr 2007
Posts: 338
panda Offline
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panda  Offline
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Canada
do you have option 702 enabled in your class of service for all devices?

#113832 - 05/05/11 03:30 PM Re: SX 200 help  
Joined: Jul 2003
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johnp Offline
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Ann Arbor, MI
I was thinking the smdr buffer being filled was his first problem

#113833 - 05/05/11 05:12 PM Re: SX 200 help  
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Posts: 10
jay2002 Offline
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jay2002  Offline
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Joined: May 2011
Posts: 10
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Thanks everybody for your help. It happen again today , i followed the manual and read all Alarm. Then I remove ONS card and put it back and it started workign fine. now everything is working good. There is ALARM red light blinking on MCC III-EL card and also on LS/GS trunk (6CCT) card. I hope i dont have to call technician now. please let me know any suggestion.

#113834 - 05/05/11 05:13 PM Re: SX 200 help  
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Posts: 10
jay2002 Offline
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jay2002  Offline
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Joined: May 2011
Posts: 10
TEXAS

#113835 - 05/05/11 05:19 PM Re: SX 200 help  
Joined: Dec 2005
Posts: 6,264
Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
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Posts: 6,264
Fayetteville, NC
JAY2002, ALL YOU ARE DOING IS PUTTING OFF THE INEVITABLE. Time to call a qualified technician. Tell him to have a spare ONS card and a spare LS/GS card with him.


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