web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2010
Posts: 6
GregR Offline OP
Member
OP Offline
Member
Joined: Jun 2010
Posts: 6
I sure hope this is an easy one!
Can the MITEL 5000 be set up allow specific trunks to be used for incoming access, while allowing others to be used for incoming/outgoing?
I have an application (basic, but very effective) that does call recording. We need to allow users to call out on a non-recorded line.
My plan was to diasable recording on 3 trunks in that app, and have users dial the trunk directly for non-recorded outgoing access, like 90049,or 50 or 51, then make their call. This way I know all incoming calls are recorded, and the only calls that are NOT recorded are made on those trunks. But I have to somehow "remove" those 3 trunks from handling incoming calls.
I have just enough knowledge to screw it up royally, so any help is appreciated.


Gregory Ritz
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
You can split them into different trunk groups, and designate one for outgoing access.

Inbound routing is programmed by the carrier.

Joined: Jun 2010
Posts: 6
GregR Offline OP
Member
OP Offline
Member
Joined: Jun 2010
Posts: 6
Thank you, and now that I have created the new Trunk group and added the trunks, can you tell me where in the DB programming I tell the system NOT to use my new group for incoming calls, but to use it for Outgoing only?


Gregory Ritz
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
You can't.

Inbound routing is programmed by the carrier. You would have to order changes from them.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,284
Posts638,769
Members49,765
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,456 Shoretel
188,311 CTX100 install
187,085 1a2 system
Newest Members
Nadisale, andreww, gohunt, Darrick, telecopippo
49,764 Registered Users
Top Posters(30 Days)
Toner 23
teleco 7
dexman 4
jc2it 4
dans 3
Who's Online Now
1 members (James D.), 77 guests, and 304 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5