Phone Systems

Previous Thread
Next Thread
Print Thread
Rate This Thread
#115381 - 04/09/12 12:02 PM Extension forwarded doesn't go to voicemail  
Joined: Dec 2007
Posts: 1
Larry Active Offline
Larry Active  Offline

Joined: Dec 2007
Posts: 1
Scottsdale, Arizona USA
I have forwarded all calls for an extension to another extension. Forwarding works fine, but if the person the extension is forwarding to is not there, the phone just rings and rings. Is there a setting such that the forwarded call will go into the voicemail box of the person the call is forwarded to?

Mitel 5000 system

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#115382 - 04/09/12 02:20 PM Re: Extension forwarded doesn't go to voicemail  
Joined: Sep 2008
Posts: 385
Steve Layton Offline
Steve Layton  Offline

Joined: Sep 2008
Posts: 385
For this to work the 2nd extension needs to be forwarded to VM. If the first extension goes to the 2nd and then to VM it should end up in the original extensions box.

#115383 - 04/09/12 06:32 PM Re: Extension forwarded doesn't go to voicemail  
Joined: May 2009
Posts: 1,177
DND ON Offline
DND ON  Offline

Joined: May 2009
Posts: 1,177
The first extension will not follow the forwarding path of the second one. To accomplish this, you need to program separate routing.

The easiest way would be to create a CRA that times out to the second extension. Manually forward the first extension to that CRA; calls will now follow the second extension’s forward path.

Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
PRI on Option 11
by jpet621. 08/17/18 12:31 AM
Installer Requested in SC
by usedphones. 08/16/18 11:57 PM
IP phone with one way audio on intercom
by Yoda. 08/16/18 06:29 PM
Who's Online Now
54 registered members (dexman, ChrisNI, teckdncrman, brokeda, Test-ok, Mercenary Roadie, ffej010, Silversam, mongo5150, pvj, hbiss, Bob3470, justbill, pdxjim911, Yoda, jkmartin, Professor Shadow, newtecky, Peter P., Touch Tone Tommy, hitechcomm, NTlayoff, jpet621, jeffmoss26, Curlycord, usedphones, telecom guy10, ctownend, Coral Tech, bdunne, phonemeister, Bob Johnson SGF, dude, JBean3329, Carlos#1, metelcom, Fire Chief 100, barnito, michaelg, dwflood, Dana F, rpcurran, BTS01, WTC, oobie, jab1780, gelehu, Donal, mtncomm1, Gary S., Pots, dans, 2 invisible), 797 guests, and 753 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
John Olden, Michael Guin, Southernphoneman, YDY, Guardian Angel
48693 Registered Users
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
Bahamian, callerid, ESIphoneguy, K9TTY, PhoneSolTom, ToshibaHead
Top Posters(30 Days)
dexman 39
Yoda 18
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot for sale!
Free Phone Repair Diagnostic
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2018
Trusted Partners