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#115471 - 05/02/12 01:14 PM SX 200 ICP Ringback on campon  
Joined: May 2005
Posts: 526
MVSpeed Offline
Member
MVSpeed  Offline
Member

Joined: May 2005
Posts: 526
Twin Falls, Id USA
I have a customer that when calling from an outside line getting answered by the auto attendant dialing 211 (the managers extension) you gte silance if the phone is in use. If it is available it rings as it should. The user at 211 says they hear a camp on tione as they should but, the outside caller calling in thinks maybe they have been dropped because of the lack of ring...... is this a easy fix? She also thinks it is not forwarding to VM when in use, HOWEVER I have not tested that. I will be on site next week and a little insite before I go would help
Thanks in advance
Randy

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#115472 - 05/02/12 02:23 PM Re: SX 200 ICP Ringback on campon  
Joined: Dec 2005
Posts: 6,264
Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
Moderator-Mitel, Panasonic
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Joined: Dec 2005
Posts: 6,264
Fayetteville, NC
MOH might cure the problem. Callers just need re-assurance. If there is a problem of not forwarding to VM, you might take VM setup/cancel away from the console. smile


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

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