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Joined: Jul 2004
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I have a customer who has this system and they are experiencing a problem on ext 301 only where the pone will ring once, upon pick line is dead and then they hang up and the line double rings and then there is someone there. It is very random, only effects this one line.
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Joined: Jul 2004
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was advised to check the phone itself, so I did a swap and the problem still exists on the one extension. Any ideas????
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
About the only thing I can think of is to unplug 300 and see if maybe it's a paired port problem that may actually on 300 that is causing 301 to malfunction. Also make sure the first pair is not causing it.
About all I can think of unless the port has gone bad.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jul 2004
Posts: 17
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what do I do in the event the port is dead? What are the cost to replace? and what are the steps to replace it? do I have to reprogram anything or what? Not experienced in this equipment and have no documentation?!
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
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First check all the cabling, cross connect,jacks for 300 and 301 to be sure you do have a bad port, you can always move that phone to a spare port if they have any not being used. Then do a copy. If you are looking to get a manual click on the Manauls button at the top of the page, you can find one there.
Russ runs a local service and private tech center. [/url]
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Joined: Jul 2004
Posts: 17
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Joined: Jul 2004
Posts: 17 |
I took a look at the cross-connect block, doesnt appear to have any shorts or crossed pairs, What card of the 4 would this extension be on? I the card 3 (top card on the right) was not connect properly, I re-installed that card but will have to wait until I hear from the customer today as I did the work late last night. Anything else you can think of?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
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It would be the first port on the bottom card of the right. They should have 24 station that are ready for use, if they still have problems after your trouble shooting I would move that phone to one of the spare ports if they have any.
[This message has been edited by dtmf (edited July 16, 2004).]
Russ runs a local service and private tech center. [/url]
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Joined: Jul 2004
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ext 300 is not actually in use, they use 301 for all there reception stuff, would this cause any problems??
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
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Why are they not using 300? This set up is not making any sense unless 300 went bad and they made 301 the recept.
Russ runs a local service and private tech center. [/url]
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Joined: Jul 2004
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Not sure exactly, kind of coming into clean up someone elses mess. They are not able to offer any explanation at this point, I may move the ext over to 300.
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